When you hear the term de-escalation training, you think of a way to calm down a potentially dangerous employee or customer. However, de-escalation training can create a happier workplace for everyone in your company. When your managers have de-escalation skills, your employees will feel more satisfied with their jobs.
They Will Know You Care About Them
According to deescalation-training.com, when your managers are trained in de-escalation, they will learn how to speak to people more respectfully. That is because people work on their listening skills during de-escalation training.
Training participants will learn how to talk to people with calm and genuine interest. A manager who has been through de-escalation training is likelier to look people in the eye when speaking to them. Your employees will know you are taking their thoughts and feelings seriously.
When your employees feel listened to, they will know that you care about them and will feel like an important part of your team.
Managers Will Know How to Work Out Differences
Law enforcement agencies have used de-escalation to defuse potentially violent situations. Over the last two decades, workplace violence has become more common. Companies are now teaching these techniques to managers.
People in dangerous situations often need to learn how to negotiate with a violent person. The trainee will be taught how to regulate their emotions with breathing techniques and will learn the proper tone of voice to use when speaking to a potentially violent person. They will be taught to act as a liaison between an upset person and the police.
Not all conflicts are violent or even very dramatic. Sometimes coworkers simply disagree about how a certain project should be handled. A manager with good negotiation skills can help employees understand one another’s points of view. The manager will be trained to avoid bias towards one party or another.
Both parties will walk away from the meeting feeling respected and that their ideas have been taken into consideration. They will have a better understanding of the way their coworkers think.
They Will Feel Safe
When employees know that the managers in their company have gone through de-escalation training, they will feel safer. Employees that feel safe are likely to be more productive.
Suppose you run a doctor’s office, school, or retail store or are in any other situation where clients visit on a regular basis. In that case, those clients will also feel safer if they know that your managers are trained to handle difficult situations.
Positive Body Language
People often do not think about how much their body language affects other people’s perceptions of them. De-escalation training will teach people how to stand and move in a non-threatening way. Crossing your arms or standing right in front of someone can make you appear too authoritative. Some people touch other people on the arm or back out of habit, and that can be misinterpreted at work.
What to Look For In a De-Escalation Training Company
The de-escalation company you select should be staffed with trained professionals who have practical experience in de-escalation. The best companies will customize the training they provide for your business.
Different businesses have different needs when it comes to de-escalation training. If you run a hospital the training will cover how to deal with angry patients, nervous family members, and disgruntled employees. If you run a construction business, you will likely have to deal with unhappy workers.
When you hire a de-escalation training company, you will find that your office can become a safer, happier place.